Refund policy

Returns & Exchanges

All our cutting capes are made to order. Because production begins only after we receive your order, we do not accept returns or exchanges for customer convenience.

When returns or exchanges are accepted

Only in cases of clear damage, defect, or an incorrect item delivered. Contact hello@nakamura-shop.com within 7 days of delivery.

Return conditions

- The item is unused (opened but unused is acceptable)

- You contact us within 7 days of delivery

- We confirm the damage or defect

* If signs of use are found, we cannot issue a refund. * For returns due to our fault (damage, defect, or wrong item), we cover return and reshipping costs. * In the exceptional case we accept a return for customer convenience, return shipping is at the customer's expense.

When returns or exchanges cannot be accepted

- Returns or exchanges for customer convenience (as items are made to order)

- More than 7 days after delivery (even if unopened)

- Items that have been used, washed, or altered

- Damaged or lost product tags or packaging

- Color differences due to PC or smartphone displays

Procedure

1. Contact hello@nakamura-shop.com within 7 days of delivery

2. Tell us the defect and your order details

3. After our instructions, return the item within 7 days (for defective items, return shipping is on us — please send cash on delivery)

4. Upon arrival and inspection, we will exchange or refund

Cancellations

If delivery cannot be completed due to absence or an unknown address, we will contact you by email. If we receive no reply within 3 days, we will refund the amount minus round-trip shipping and the actual costs of the refund process, and cancel the order.

[Made-to-Order Return Provision]

All cutting capes sold in our shop are made to order. Under Article 15-3 of the Act on Specified Commercial Transactions of Japan, returns for customer convenience cannot be accepted.