Frequently Asked Questions
Answers to the questions we hear most often about orders, delivery, and product care.
Shipping & Returns
Questions about delivery times and returns
Delivery Time
Our items are made to order, so delivery normally takes 6–8 weeks. For details, please see Shipping policy.
Returns and Exchanges
As our items are made to order, we are generally unable to accept returns or exchanges. For details, please see Refund policy.
How to Care for Your Cape
Care guides for different materials are available on the MAINTENANCE page.
Orders/Account
Questions about receipts and discounts
How to Get Your Receipt
The email we send when your order ships also serves as your receipt (a qualified invoice under Japan’s invoice system).
You can use it for expense records and input tax credit (Qualified Invoice Issuer Registration No.: T9260003004369).
If you cannot find the email, please contact us at hello@nakamura-shop.com.
Regarding the first-time discount
Subscribers to our email newsletter will receive a coupon for their first order.
If you don't receive the coupon email: Please check your spam folder.
Please subscribe using the "GET 10% OFF" tab on the left side of the website.