Frequently Asked Questions
Answers to the questions we hear most often about orders, delivery, and product care.
Shipping & Returns
Questions about shipping estimates and returns
When will my order ship?
Stock items are estimated to ship about 2 business days after your order.
For made-to-order items, the estimated time until shipping is shown in the "Delivery" line on each product page.
The number of days from shipping to delivery depends on your destination.
Our shipping and delivery rules are in our Shipping Policy.
Returns and Exchanges
We do not accept returns or exchanges due to a change of mind.
We accept returns or exchanges only when the item has clear damage or a clear defect on arrival, or when we sent the wrong item.
Our return and exchange rules are in our Refund Policy.
How to Care for Your Cape
Care instructions are on our MAINTENANCE page.
Orders/Account
Questions about receipts and discounts
How to Get Your Receipt
The email we send when your order ships also serves as your receipt (a qualified invoice under Japan’s invoice system).
You can use it for expense records and input tax credit (Qualified Invoice Issuer Registration No.: T9260003004369).
If you cannot find the email, please contact us at hello@nakamura-shop.com.
About the newsletter sign-up coupon
When you subscribe to our email newsletter, we email you a 10% off coupon that applies to your whole order.
Each customer can use the coupon once.
If you do not receive the coupon email, please check your spam folder.
You can subscribe from the "GET 10% OFF" tab on the left side of the website.