Legal notice

Comprehensive Policy (Vendor Information, Shipping, Returns & Exchanges, and Cancellations)

1. Vendor Information

Vendor
MANDARiSM LLC.

Representative
Hiroshige Nakamura

Address
711-0906
Kojima, Kurashiki City, Okayama Prefecture, Japan
(The full address will be disclosed promptly upon request.)

Phone Number
The phone number will be disclosed promptly upon request.
*Please note that we do not accept inquiries by phone.*

Contact Information

  • Email: hello@nakamura-shop.com
    • We cannot respond to inquiries regarding stock availability. Please check the product page for inventory details.
    • Replies may take some time.
    • Holidays include Saturdays, Sundays, public holidays, and other periods announced on the site.

2. Product Prices, Shipping, and Payment Methods

Product Prices

  • Please refer to the prices listed on the product pages (including 10% consumption tax).

Shipping Costs and Fees

  • Shipping costs are automatically calculated during checkout. Domestic shipping details can be found here.

Payment Methods and Timing

  1. PayPal

    • Payment via PayPal account.
    • Payment deadlines depend on the financial institution.

  2. Credit Cards (VISA / MasterCard / JCB / Amex)

    • Payments are subject to the terms and conditions of the respective credit card company.
    • Payment deadlines follow the card company's policies.

  3. Apple Pay / Google Pay / Amazon Pay

    • Payments follow the terms and conditions of the respective payment services.

  4. Convenience Store Payments

    • Not available.

About Receipts

  • Invoices and receipts are not included with products.
  • Transaction records from credit card companies or PayPal serve as official receipts for tax purposes.

3. Orders and Shipping

Order Processing

  • Orders are typically processed within 24–36 hours after payment confirmation.
  • For email orders, the stock availability at the time of email confirmation will apply.
  • Once shipped, a shipment confirmation email with a tracking number will be sent.

Shipping Timing

  • Products will be shipped within 5 business days of payment confirmation (unless otherwise stated on the product page).
  • Holidays include Saturdays, Sundays, public holidays, and other announced periods.
  • Orders placed separately cannot be combined for shipping.

Shipping Risks

  • We are not responsible for issues such as loss, damage, or theft during delivery.
  • If the delivery address is incorrect or if delivery fails repeatedly, and no contact is made within 3 days of the storage period expiring, the order will be canceled. Refunds will deduct a cancellation fee of 1,000 yen, 30% of the product price, and shipping costs.
  • Customers must handle complaints with the shipping carrier directly.

International Shipping

  • Products are shipped directly to various regions internationally.
  • Orders to Russia are only delivered to business addresses. Returned items will not qualify for shipping refunds or re-shipping at our expense.
  • Customs duties and import taxes are the responsibility of the customer. Please confirm these in advance.

4. Returns & Exchanges (Cancellations)

Checking Products Upon Arrival

  • Please check the product's content and condition upon arrival.
  • Slight measurement discrepancies (1–2 cm) may occur depending on the material (fabric, knit, etc.).
  • Returns or exchanges for reasons such as damaged packaging materials are not accepted.

Eligible Returns and Exchanges

  1. Clear Damage, Defects, or Incorrect Items

    • Contact us at hello@nakamura-shop.com within 5 days of receiving the product, and return it within 5 days.
    • Exchanges will be processed if stock is available; otherwise, refunds will be provided.
    • If equivalent replacement products are available, priority will be given to exchanges, and returns may not be accepted.

  2. After 5 Days

    • Returns or exchanges are not accepted for any reason after 5 days, even if the product is unopened.
    • Products returned after the 6th day may be sent back to the customer at their expense.

Conditions for Returns and Exchanges

  1. The product must be unused (tags and accessories intact, and not washed or cleaned).
  2. Accessories and packaging must be in the same condition as when delivered.
  3. Other conditions specified by us must be met.

Non-Returnable Examples

  • Products used even once.
  • Damage caused by customer negligence.
  • Products that have been altered, repaired, or cleaned by the customer.
  • Packaging that is damaged, soiled, lost, or discarded.
  • Differences in color due to PC or smartphone displays.

Sale Items & Limited Releases

  • Sale items and limited-release products (including collaborations) are final sales and cannot be returned or exchanged.

When Damage or Defects Are Not Acknowledged

  • If we do not acknowledge damage or defects, the product will be returned to the customer, with shipping costs covered by us.

5. Cancellations

  1. Cancellations After Shipping Notification

    • Cancellations are not accepted after a shipping notification has been sent.

  2. Cancellations Before Shipping

    • If canceled due to customer reasons (e.g., wrong size, change of mind), the refund will deduct:
      • A cancellation fee of 1,000 yen.
      • 30% of the total order value.

  3. Delivery Failures

    • As mentioned earlier, orders will be canceled if no contact is made within 3 days after the storage period expires. Refunds will deduct a cancellation fee of 1,000 yen, 30% of the product price, and shipping costs.

6. Disclaimers

  • Information on this site (including prices and stock availability) is not guaranteed to be accurate or up-to-date, and updates or corrections may be made without notice.
  • Our liability for any issues arising from the use of this site or orders placed through it is limited to the responses specified in this policy.

Please review the above policies carefully before placing an order. For inquiries, feel free to contact us at hello@nakamura-shop.com.