Legal notice

Comprehensive Policy (Seller Information, Shipping, Returns & Exchanges, Cancellations)

1. Seller

Seller: MANDARiSM LLC.

Representative: Hiroshige Nakamura

Address: 711-0906 Kojima, Kurashiki, Okayama, Japan (full details disclosed promptly upon request)

Phone: disclosed promptly upon request. *We do not accept inquiries by phone.

Contact: Email hello@nakamura-shop.com — We cannot answer inquiries about restocking or stock status; please check the stock shown on each product page. Replies may take some time. Closed on Saturdays, Sundays, Japanese national holidays, and any periods announced in our site news.

2. Prices, Shipping, and Payment

Prices: as listed on each product page (10% Japanese consumption tax included).

Shipping and fees: shipping varies by destination and order total. See the shipping table for details.

Payment methods and timing:

- Credit cards (VISA / Mastercard / JCB / Amex): per each card company's terms; payment due dates follow your card company.

- Apple Pay / Google Pay: per each payment service's terms and timing.

- Pay Later (Paidy): per Paidy's terms. Pay in one monthly bill, or in 3, 6, or 12 installments. Convenience-store payment supported.

- Convenience-store payment: available only via Paidy Pay Later.

Receipts: the email sent when your order ships serves as your receipt (qualified invoice) and can be used for tax filing. Qualified Invoice Issuer Registration No.: T9260003004369. To include a company or shop name, enter it in the "Company / shop name" field when ordering.

3. Orders and Shipping

Order processing: orders are normally processed within 24–36 hours after payment confirmation. When your order ships, we send a shipping-complete email with a tracking number.

Shipping timing: all our cutting capes are made to order. Delivery is normally 6–8 weeks after your order is confirmed. Some items may be available for same-day shipping — see each product page. Closed days are Saturdays, Sundays, Japanese national holidays, and any periods announced in site news. Orders placed separately cannot be combined into one shipment.

Delivery and risk: loss, damage, or delay occurring in transit after shipping is, as a rule, within the carrier's responsibility. We bear no liability except where the cause is attributable to us; if a delivery accident occurs, we will respond and cooperate in good faith regarding claims against the carrier. Please check your items promptly upon arrival, and contact hello@nakamura-shop.com within 7 days of delivery about any damage or missing items.